Kreatio Support Philosophy

Technology is a strategic differentiator for your business. But it should not bog you down. Your core competence is in your line of business and not in running IT systems. Kreatio understands this. Similarly, outdated technology should not impact your ability to do business. That is why we offer fully serviced platforms, freeing you from technology worries. For every client, we include 24x7 monitoring, round the clock support and all patches and bug fixes at no extra cost.

Our support philosophy is simple - Technology and its costs should not bog you down. You run your business, while we worry about the underlying technology.

Need immediate help? We ensure that there is always someone available to take your call, should the need arise. Need something done later? Our ticketing system helps you record and track it. Meanwhile, automated monitoring systems at our 24x7 network support center keep track of the health of your setup. Built in alerts and escalations ensure that the right teams are alerted at our end when needed. Our proactive monitoring and rectification, both at the website and subsystem levels ensure that you face minimum if any disruptions and downtime.

All updates and code deployments are done during off peak hours at your location or during weekends to minimise business disruption. Thus, your ability to continue business is not affected by planned fixes and upgrades.

At Kreatio, we have dedicated development teams for your projects. We also maintain common teams for design, site optimisation, DevOps, QA, and security along with a 24-hour support desk. What is unique is that we maintain a dedicated product development team. This ensures that our platforms are always updated, and new features are constantly added. And needless to say, most new features are free of cost to existing clients.

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